A week ago, I wrote a blogpost with the title “www.clearwire.dk = Crapwire!”. I have now, no longer any reasons to hold animosity/hatred agains Clearwire/Danske Telecom. I was angry, now happy…. I removed the post (24/10-06) from my site after I was able to cancel my contract with clearwire and offered a full compensation for my entire period (April/May 2006) to this date.
Reasons and a “short story”…
First and foremost – I removed my post of my own free will and as a sign of goodwill (def. : “An attitude of kindness or friendliness; benevolence”). As did the Clearwire company by offering me, far more than I asked for. For a long period (July/August 2006) onwards, I have had a unstable connection. Some of the time it worked, but repeatedly my access to the web was unstable and at frequent times modem speed (not 1024/128). To make a long story short, Clearwire was willing, but not able to fix it. I had repeatedly contacted to clearwire via mail. I felt that my problems were being (partially?) ignored and there was a too long time delay form the company.
Here in October I had had enough. I wrote a detailed mail (12/10-06) over my problems the last few days, demanded some kind of compensation for my longstanding problems or else… My mail was unanswered. I was to say it frankly “pissed of”. The results was a very harsh mail where I made my situation clear that i was going to make a case made against clearwire/danske telecom. Second, my post “www.clearwire.dk = Crapwire!”. I chose to express my grievances and annoyances by posting on my blog. Some people express there anger by beating old ladyes to a pulp - I wrote a blogpost and a mail.
The day after, I was contacted by Christoffer Castenskiold (Vice President Consumer…) and shortly after by Peter Jerry Sørensen – shortly after thing fell in to place. Here and now i am satisfied by the actions taken by the Clearwire company, especially the co-founder and CEO Peter Jerry Sørensen. Thet have proved by their actions that they are serious ISP. The resolution can be summed up as follows:
1) full compensation + “goodwill”.
2) able to get out of contract immediately.
3) taking my problems serious.
4) showing clear action – not only words.
5) not having to make a formal complaint, and perhaps a civil courtcase…
6) making my bad experience to a good one….
The end…
